Among the major revelations listed from evidence within the decision based on internal BB documents, depositions of current BB employees and declarations by two former BB employees are the following allegations:
- Best Buy had an undisclosed Anti-Price Matching Policy
- Corporate headquarters disseminated the anti-price matching policy to regional managers, store managers, assistant managers, and necessary store personnel
- Best Buy taught its employees how to deny price match requests in its training facilities in New York
- Best Buy provided financial bonuses based, in part, on denying proper price match requests
- Best Buy denied more than 100 proper price match requests per store per week.
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